Privacy Policy

1. Scope and Applicability

• Business-to-Business Focus: Our Services are offered on a business-to-business ("B2B") basis, primarily for use by commercial entities.
• No Minors: The Services are not directed to individuals under 18 years old, and we do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us immediately.
• Exclusions: This Policy does not apply to third-party websites, products, or services (even if they integrate with our Services). We are not responsible for the privacy practices of such third parties.

2. Information We Collect

We collect or receive personal information in several ways:

Information You Provide

• Account & Contact Information: Name, email address, phone number, company name, job title, or billing details when you create an account, complete our contact form, or interact with us (e.g., signing a contract, requesting a quote or demonstration)
• Support & Communications: The content of messages you send to us (e.g., via email or in-app chat)
• Event or Webinar Participation: Information you provide when you sign up for or attend an event, webinar, or training session (e.g., name, business contact details)
• Meeting Scheduling: Information you provide when you schedule a meeting through our booking system
• Feedback & Surveys: Responses you provide about your experience or posted in our forums, reviews, or surveys

Automatically Collected Information

• Device & Usage Information: Browser type and version, operating system, pages visited and time spent on pages, referring website addresses, geographic location (country/region level), device type (desktop, mobile, tablet), and timestamps when you access our Services
• Cookies & Similar Technologies: We use cookies, web beacons, or similar tracking mechanisms on our websites, portals, and console to provide core functionality, analyse usage, and deliver relevant communications
• Service Telemetry: Data and logs collected by our integrated endpoint agent, network sensors, or intrusion detection components. This may include IP addresses, device identifiers, or other technical data needed to detect and respond to threats. Some of this data may incidentally contain personal information (e.g., an employee username)
• Website Analytics: We use PostHog to collect pseudonymised usage data to help us understand how visitors interact with our website and improve user experience

Information from Third Parties

• Authorised Resellers & Referral Partners: We may receive your name, business email, or other contact details from third parties who market or resell our Services with your permission or another lawful basis
• Service Providers: We may combine information you provide with data from providers that offer analytics or lead-generation services

3. Purpose and Legal Bases for Processing

We use personal information for the following purposes:

• Service Provision: To register your account, provide features, deliver support, process transactions, and communicate essential updates about the Services
• Security & Threat Detection: To analyse network logs, detect malicious activity, and protect our infrastructure and Services
• Improvements & Development: To troubleshoot issues, conduct research, and enhance our Services' functionality and performance
• Marketing & Communications: To send marketing emails or other promotional materials about our Services. Each marketing email will include an unsubscribe link that allows you to opt out of future similar communications
• Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests, or enforce agreements

Where required by law, we rely on your consent (e.g., GDPR or Australian Privacy Act) or other lawful bases (e.g., performance of contract or legitimate interests) to process personal information.

4. How We Share Information

We do not sell or rent personal information. However, we may share information as follows:

Service Providers and Sub-Processors

We use trusted third parties to help us operate our Services. These sub-processors only process your data on our instructions, under contractual obligations consistent with this Policy. Our current sub-processors include:

• PostHog (Analytics) — website usage analytics. PostHog's Privacy Policy
• Web3Forms (Contact Forms) — contact form submission processing. Web3Forms' Privacy Policy
• Calendly (Meeting Scheduling) — meeting and demonstration booking. Calendly's Privacy Policy
• DNS, data processing, storage, and virtual machine infrastructure providers
• Payment and subscription management providers

Business Transfers

If we undergo a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

Legal Obligations & Protection

We may disclose information to comply with applicable law, regulation, or valid legal process, or to protect our rights and safety or the rights and safety of others.

5. International Data Transfers

Liarbird is based in Australia. If we transfer personal information outside Australia, we will ensure appropriate safeguards are in place, in accordance with applicable law. If you access our Services from outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate.

6. Data Security and Retention

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Secure hosting infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Specific retention periods include:

• Contact form submissions: Retained for up to 2 years or until you request deletion
• Analytics data: Aggregated and anonymised data may be retained indefinitely
• Meeting records: Retained in accordance with our business records retention policy

After the applicable retention period, we securely dispose of or anonymise your information.

7. Your Rights & Choices

Depending on the laws of your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Ask that we update, correct, or delete your personal information
• Object to or restrict certain processing of your personal information
• Request data portability
• Withdraw consent where processing is based on consent
• Opt out of marketing emails by clicking "unsubscribe" in any marketing communication

To exercise any of these rights, please contact us at hello@liarbird.co. We may take steps to verify your identity before proceeding with certain requests.

8. Cookies and Tracking Technologies

Our website and console use cookies, web beacons, and similar tracking technologies to:

• Ensure our website and console function properly
• Remember your preferences
• Analyse traffic and usage trends
• Tailor content and marketing communications

You can typically manage cookies via your browser settings. Note that disabling cookies may affect certain features of our website and Services.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be indicated by an updated "Last Updated" date at the top of this page. If we make material changes, we will notify you by email or through the Services before the changes become effective. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise any legal rights, please contact us at: